Symbol white

← Back to other Codebase suggestions

Email alerts for unverified tickets in the Incoming Tickets list

52
suggested by Stien R
30

When a customer (without a verified account/email address) creates a ticket by sending an email to the project inbox address, it will be listed in the "Incoming Tickets" list from the project but no emails are being sent to the auto watchers on the project.

The Incoming Tickets list is unusable without proper email alerting when a new entry has been added.

Collecting We're collecting votes & feedback about this suggestion!

Comments (1)

  • Yes, checking the list manually every hour is tedious.

    18ce88409fec95c2bd168f088f9082d6?rating=pg&size=52&default=mm
    posted by Jérôme D

Login to comment on this suggestion