If I have a ticket open in multiple tabs (common), it is possible to save an outdated version of an update over a more up to date one. I have lost quite a lot of in depth client comms this way, and had to rewrite. Assume this can also happen if multiple users editing same suggestion.
Similarly, frequently, if the page has not been refreshed, and a ticket has been re-assigned by another user, completing and submitting an update will assign the ticket back to previous assignment.
Possible solutions to this could be
- live updating of updates across tabs
- check for changes on submission of edited ticket update, display/warn
- (re assignment) do not apply changes to a ticket that have not been purposefully altered by an update
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