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'New Ticket' could show possible existing duplicate tickets

908f144b7609574bf8063919f61d79af?rating=pg&size=52&default=mm
suggested by Ville M
46

When entering a new ticket, it would help if Codebase gave a list of possible duplicate tickets on the same or similar subject. I think just a text search by the words entered in the summary would be fine. Results could be shown below the summary field or on the left side of the form.

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Comments (6)

  • Yeah, this would be golden! 

    52
    posted by Eirik H
  • I'd take a look at the "Ask Question" feature at Stack Overflow. They do this quite nicely.

    52
    posted by Eirik H
  • I'd take a look at the "Ask Question" feature at Stack Overflow. They do this quite nicely.
     
    Yes, that's a very good example. I find it important that the result list is not disturbing when I know that the new ticket is really something new (and the search tries to still give false matches ;).

    908f144b7609574bf8063919f61d79af?rating=pg&size=52&default=mm
    posted by Ville M
  • I like the idea except for the false positives.
     
    Anantha

    2354c49b8b563d470abd995b12dca411?rating=pg&size=52&default=mm
    posted by Anantha N
  • I'm also in favor of this, I also create duplicates now and then, which was pretty confusing for our other team members!

    2e99e85975780c21462fd7459f09e97f?rating=pg&size=52&default=mm
    posted by Martin F
  • This is a pretty handy feature in YouTrack.

    posted by Unknown User

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