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Crop the e-mail baggage from replies made by e-mail in the ticket thread

suggested by Johanna L

It's great that our clients can reply to ticket threads straight from their e-mail client, but when they do that the post that is created in the ticket thread looks really messy and is hard to get an overwiew of, see attached image. It would be awesome if the e-mail baggage (everything that is not part of the client's reply) was cropped out.

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Comments (1)

  • Sounds like it needs the cut-line code from Sirportly.

    posted by Matt M

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