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A010ed27f0d82426aa72a7d5b24c4469?rating=pg&size=52&default=mm
suggested by Daryl S
1

Hello we currently use ZenDesk for customer support and Codebase for developer workflow. ZD has a nice "macro" feature for managing tickets. A macro is a definition for applying changes to a ticket. For example I may want to send a ticket to the testing department. I could define a macro to set the status to "QA", the assignee to "Mister Tester" and add a comment "Ready for testing".
 
/Daryl

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