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Better handling of videos in tickets

suggested by Jason C

Images on tickets have a small preview, and they open in the browser - that's really useful. Some of our tickets also have videos and viewing them is a bit of a pain - you have to download the whole file and them open it in a player. Perhaps a player in the browser for common video formats would be helpful? HTML5, and Flash for video formats they support and Quicktime for .mov files (common for screen capture tools on a Mac, unfortunately).

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