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Sirportly suggestions.

This is the place for you to post all your suggestions for Sirportly as well as vote on existing suggestions to bump them up the list. Below is a list of the most popular suggestions right now.

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32

Collecting

Add the ability to create Departments and Inbound Email Addresses from the API

Currently it is a lengthy process to manually create inbound email addresses in bulk, can an API method be added to help speed this process up?

28

We're on it

Formatting in post

We often send emails containing lists, and use bold or colour to highlight items for urgent attention.   It would be extremely useful to be able to do this in posts.   Hence I suggest that at...

27

Collecting

Insert responses at current text cursor position

Currently pre-defined responses are inserted at the end of the message textarea. This is a problem if you want to compose a message out of multiple responses. For example we have many smaller...

27

We're on it

Refresh Inbox Page Automatically

I wanted to make a request to configure sirportly to automatically refresh the inbox page on regular intervals. Other websites can do this so I don’t see why this cannot be done on sirportly....

20

Collecting

Time Tracking

Hi!   A Suggestion for the Sirportly Helpdesk-System   I miss the function to track working time on tickets. I've seen this on several other helpdesk systems to add time spend on a ticket via...

16

Collecting

Automatic e-mail notifications for @mentions of other staff members

I noticed that it's possible to mention other users in ticket updates similar way as in Codebase (with @-notation and selection the username from a popup). However it seems that there is no...

16

Collecting

Integration with Capsule CRM

Just a quick one.   It would be really awesome if you guys could work on an integration with Capsule CRM. We're using those guys to store all our customer info at the moment, and it would be nice...

15

Collecting

"Create Email Ticket" template

Our team use the "Create Email Ticket" feature often, and we need to send the email to 3 different email addresses. Currently, we add one of them as To (E-Mail) and the other 2 as Cc. This is not...

14

Collecting

End user satisfaction survey

We would like to give users the opportunity the rate the service they've received once their ticket is marked as resolved. I'm sure most are familiar with this concept - a day or two after the...

14

Collecting

Email Tags

Hi   Have you guys seen https://www.helpscout.net/why-helpscout/email-integration/   This would be AWESOME to have in SirPortly, where we can to things like adding private notes, assigning to staff...

13

Collecting

Macro for when a custom property is changed

I'd like to request a new Macro for sirportly. We need to be able to detect when a custom attribute on the "Ticket Details" page for a ticket is changed. The only way we currently seem to be able...

13

Collecting

allow access to Facebook messages in Sirportly

allow Facebook messages to be pulled into Sirportly as tickets :]

12

Collecting

Customise INBOX view

Being able to customise the columns and view on INBOX, in the same way as filters would be great. At the moment the Inbox is lacking certain information, such as the priority of a ticket.

11

Collecting

Out of Office /Away from email.

Hi,   I was wondering if there is a known way to either block/stop out of office replies from being added to tickets, or even in my case, creating new tickets.   Could SPAM rules be adapted to...

10

Collecting

Button to send the message, resolve the ticket and return to list

Would be great is there is a button that send the message, resolve the ticket and return to the list.   It's one of the most common actions we do, and now we have to click three times.

9

Collecting

Edit contents of ticket updates

Editing ticket updates posted by users would be nice and really helpful. Especially with Public Discussion, where sensitive informations like phone numbers or e-mail addresses could be accidentally...

9

Collecting

Utilise own SMTP AUTH servers with cloud edition

So that we can better handle SPF, DKIM and DMARC I would like the ability to specify our own SMTP AUTH systems. Alternative is to allow the setting of return-path domain and DKIM. This also...

8

Collecting

Agent signatures

It seems that currently there is no possibility to add agent signatures to outgoing messages automatically (neither in v2 or v3). The email footer can have signature details, but they are added in...

8

Collecting

Importing contacts

It would be great to be able to import contacts from a CSV file.

7

Collecting

Name parsing

A lot of times when people email us, in the ticket view instead of their name we see "firstname.lastname@domain.com", so I manually need to go into each user and change their name to...

6

Collecting

Restrict agent's access to tickets by department

There is only way to restrict agent's access to tickets, this setting reads "Do not allow access to tickets unless they belong to a user's team?" This means that as soon as a ticket is escalated,...

6

Collecting

Hebrew Language Support

Hello, I would like to use your wonderful tool in my local Language, which is Hebrew. I can hardly see how my local customers will send and review tickets in English while their native...

6

Collecting

Ability to customise signatures

At the moment signatures can't be formatted (font size, colour etc) which by default leaves them small and grey, often over looked by customers. I'd like to suggest that like mail templates,...

5

Collecting

Improve inbound HTML messages.

Being a long term user, we've always had issues with HTML messages incoming. Sirportly (or the underlying Ruby lib that converts it) does a very bad job of converting HTML only messages to...

5

Collecting

E-mail open tracking

It would be really useful to get know if someone opened an e-mail ticket reply or not.