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Company Name should be configurable by email domain

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suggested by Caleb H
1

When our client signed-in to Sirportly he could only see tickets posted by a couple of users in his company.  Anyone can send tickets from the company, but the contacts have to be manually edited by us, for the Client view to reveal all of the tickets.
 
We figured that tickets coming from any user of a specific domain would automatically be included in the client view.
 
Could this feature be added to the API as an option?
 
Thanks,
Caleb 
 

Complete We've implemented this suggestion!

Comments (1)

  • When our client signed-in to Sirportly he could only see tickets posted by a couple of users in his company.  Anyone can send tickets from the company, but the contacts have to be manually edited by us, for the Client view to reveal all of the tickets.
     
    We figured that tickets coming from any user of a specific domain would automatically be included in the client view.
     
    Could this feature be added to the API as an option?
     
    Thanks,
    Caleb 
     
    You'd need to be quite careful with this - for email services like gmail.com it would obviously not be desirable to treat everyone as a single customer and you could potentially have multiple accounts on the same domain with company email addresses.

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    posted by Edward D