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Stop emails from posting to closed tickets

suggested by Scott T

Is there a way of stopping incoming emails from posting to closed tickets? I have a macro that posts a private note when the ticket is "Status = Closed" and I use this as the last ticket update for the closure date, however posts can still be applied to the ticket after this.
Is there a setting or a known workaround which stops all following posts once the ticket is closed?

Complete We've implemented this suggestion!

Comments (7)

  • This is very good suggestion - especially as customers tend to reply "to the latest" e-mail also about new issues. If a ticket is closed, all upcoming replies could be automatically routed to a new ticket.

    posted by Ville M
  • +1... it would be an alternative or additional feature for my subject matching tickets.

    posted by Unknown User
  • +1 from me.

    posted by George G
  • +1 from me.

    posted by Unknown User
  • Is there an answer or any comments that can be added to this post from sirportly team?

    posted by Scott T
  • +1

    posted by Lance D
  • Staff Comment

    We've added a new feature for max ticket age matching that will allow you to set a maximum age per incoming address before pushing all updates to a new ticket - you can read about it at .

    posted by Adam W