We got several tickets from our partners who have some automatic mail delivery in their systems. That means, that the emails they send us have always the same subject, but different content. Sirportly matches the tickets on same subject to already one existing ticket. In this case it is a bad idea, because we have then 1 ticket with different emails. Splitting the ticket is not an alternative because thus cost too much time and is annoying everytime. I know that some people like this subject matching. In our case not. It is for us enough to check the subject for an already existing ticket id. So I would like to see an option in the admin interface to disable this text based subject matching.
If you have any questions, let me know.
Complete We've implemented this suggestion!