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Out of Office /Away from email.

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suggested by Scott T
11

Hi,
 
I was wondering if there is a known way to either block/stop out of office replies from being added to tickets, or even in my case, creating new tickets.
 
Could SPAM rules be adapted to include Spam type (includes text string)? 
 
Kind regards
Scott

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Comments (6)

  • +1 from me for the general concept of improved spam detection, e.g. Bayesian filtering.

    posted by Unknown User
  • Whether spam detection is improved or not, it's essential we have improved visibility of spam (covered in previous post https://community.atechmedia.com/topic/322-spam-rules-vs-spam-auto-blacklist/?hl=spam).
     
    No algorithm is foolproof!

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Agreed - I've +1'd that post.

    posted by Unknown User
  • You don't want to do this using spam rules. See https://community.atechmedia.com/topic/322-spam-rules-vs-spam-auto-blacklist/ Once an email address has been listed as "spam", it will treat all future mails from that address as spam.

    posted by Unknown User
  • +1 from me for the general concept of improved spam detection, e.g. Bayesian filtering.
     
    I would argue against doing this in Sirportly.
     
    Put simply, decent spam filtering is really hard - both in terms of catching as much spam as possible and keeping the false positive rate as low as possible. Let your email system filter the spam before it ever gets to Sirprotly. As an added bonus, you'll also get less spam in your own inbox!
     
    I would prefer to leave spam filtering to those who specialise in it and are better equipped to keep track of the ever changing spam landscape, thus allowing the Sirportly developers to focus on the core product.

    43535555a26ae0a9aacc5c6af1d79794?rating=pg&size=52&default=mm
    posted by Edward D
  • Agreed. What might be useful is the ability to filter in Sirportly based on the email subject text.
     
    That would give me the option of our mail server marking "spam" with a score, and being able to filter whatever scores I fancy to a "Potential Junk" folder.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G

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