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Change default 'watch' behaviour

suggested by Unknown User
2

Hi,
 
When agent A replies to a ticket, he forever and always becomes a watcher of that ticket.
 
Is there a way to disable this? Ideally, I'd like 0 auto-watching features. When I want to watch a topic, I'll push the Watch button (or watch a specific filter).

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Comments (1)

  • :plus1:

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G

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