After tickets are merged the old ticket id becomes inactive. Currently this results in a 404 - Not Found error when accessing the old page of the ticket.
I think it would be much better if the page would do a 301 HTTP redirect to the ticket with the ID it was merged with.
This should be a very quick fix.
Our use-case where the current behaviour hurts very much is this:
We have macros which send out notifications to our staff when a private note is added and the email includes a direct link to the staff interface.
So now when a ticket is merged after a private note is added this direct link results in a 404. Then it becomes hard to find the new ticketâ€¦
Complete We've implemented this suggestion!