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Ability to remove attachments from tickets

Bbeb9815d2c7e67ae29c7c15465bbcfe?rating=pg&size=52&default=mm
suggested by Andy G
8

We sometimes receive sensitive documents into the helpdesk such as Driving Licences/Passports/ID scans.
 
Once these have been used for a specific purpose I would like to be able to delete the attachments.

Complete We've implemented this suggestion!

Comments (3)

  • +1 for this idea.

    posted by Unknown User
  • Similarly to this, it would be nice to improve the attachment control to completely block/strip out certain attachment types from tickets automatically. 

    2dc63dcb16eaaf239d823efcf737470f?rating=pg&size=52&default=mm
    posted by Matt M
  • +1 for removing attachments

    1da1ef6ab4c3ac4f9be41611befa5d4f?rating=pg&size=52&default=mm
    posted by Ryan D