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Option To Pin Private Note To Top

Bbeb9815d2c7e67ae29c7c15465bbcfe?rating=pg&size=52&default=mm
suggested by Andy G
26

I am often adding private notes to a ticket that would be useful to have pinned to the top of the ticket as I need to keep referring to the information.
 
At the moment I may have to scroll around within the ticket to find the private note.

Complete We've implemented this suggestion!

Comments (4)

  • On a related note, it would be great to be able to add notes to a contact and have that show up at the top of all of that contact's tickets.

    43535555a26ae0a9aacc5c6af1d79794?rating=pg&size=52&default=mm
    posted by Edward D
  • I also would love to have the ability to have a Sticky Private Note. Pinning information to the top of a long-standing thread would be very useful to our team.

    52
    posted by Ashley C
  • +1, this would be extremely helpful

    48efb73611422977e63549a180a951c0?rating=pg&size=52&default=mm
    posted by Scott T
  • +1 (have no votes left) - both suggestions would be good.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G