We've recently notificed that it's a little bit hard to keep updated about last updates happened on our Sirportly account, by all staff members and/or contacts. Would it be possible to have something like an activity feed that would simply have a list of recent updates (from a last week or so).
21.1.2015 15:35 Chris Customer responded to the ticket XX-12345 "Ticket subject".
21.1.2015 15:30 Ville responded to ticket XX-12345 "Ticket subject".
21.1.2015 15:29 Chris Customer sent a new ticket XX-12345 "Ticket subject" via email@example.com.
There is already very good log history per ticket, it would be enough if those log entries would be simply listed on one screen and somehow aggregated per minute - per ticket. Some of the entries could be also hidden from the activity feed.
Collecting We're collecting votes & feedback about this suggestion!