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Slack integration: Ability to define a different Slack nickname for agents

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suggested by Ville M
6

We've recently started to use Slack as our team's chat (and it's excellent). There is a simple Slack integration in Sirportly that seem to work pretty well out of box. Sirportly pokes Slack with simple updates and sometimes also mentions other users - like "@ville, please look at (ticket subject)". However we have different nicknames in Slack than in Sirportly, so I was wondering whether it would be possible to define a different Slack username for Sirportly staff members? It could default to Sirportly username but an ability to override it would be excellent.

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