We've recently started to use Slack as our team's chat (and it's excellent). There is a simple Slack integration in Sirportly that seem to work pretty well out of box. Sirportly pokes Slack with simple updates and sometimes also mentions other users - like "@ville, please look at (ticket subject)". However we have different nicknames in Slack than in Sirportly, so I was wondering whether it would be possible to define a different Slack username for Sirportly staff members? It could default to Sirportly username but an ability to override it would be excellent.
Complete We've implemented this suggestion!