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Internal tickets / staff e-mails

908f144b7609574bf8063919f61d79af?rating=pg&size=52&default=mm
suggested by Ville M
5

Hi,
First a question: what's the intended behaviour of Sirportly when a staff member sends an email or replies to the helpdesk address? Now some random e-mails are sent out and I have not been able to track the logic behind them... ;)
However it would be useful if we could create also internal tickets to the system, i.e. the requestor would be a staff member. Now it is possible but due the (more or less) strange email behavior the staff member is not able to reply to tickets properly.
- Ville

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Comments (1)

  • Internat tickets are a must this days !! Fully supporting this feature !!

    Ffafea37fadc8434ad469b578bae9816?rating=pg&size=52&default=mm
    posted by Calin C

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