First a question: what's the intended behaviour of Sirportly when a staff member sends an email or replies to the helpdesk address? Now some random e-mails are sent out and I have not been able to track the logic behind them... ;)
However it would be useful if we could create also internal tickets to the system, i.e. the requestor would be a staff member. Now it is possible but due the (more or less) strange email behavior the staff member is not able to reply to tickets properly.
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