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Removing an update from a ticket

908f144b7609574bf8063919f61d79af?rating=pg&size=52&default=mm
suggested by Ville M
1

It seems that there is no possibility to remove a customer's reply from a ticket. Occassionally the customer replies with an autoresponder but it cannot be removed from the updates (without splitting it to a new ticket and then removing it there ;)
 
Ville

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Comments (1)

  • Seems a useful facility to have. +1

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G

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