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Adding "follow ups" to macros

48efb73611422977e63549a180a951c0?rating=pg&size=52&default=mm
suggested by Scott T
1

Hi,

Would it be possible to include adding follow ups to the macro options?

My quest is to create a macro button to resolve a ticket. This button will send an email out to the assigned user/team and to the customer, mark the ticket as resolved, and then what's currently missing, add a follow up to close the ticket after 48 hours.

If anyone knows of any other way to do this, I'd really welcome your comments.

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