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Send Custom Field Data with Data Frame and Data Source requests

suggested by Andy G

Want to expand into using the Data Frame / Data Source options so we can pull customer order information into Sirportly and reduce time looking up details elsewhere.

At the moment we can only pull based on the contacts email address. This may sometimes be different to the email address in our order system. The ability to pull Data Frame and Data Source content based on a custom field means we could input something like orderid and the details be pulled into the ticket.

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Comments (1)

  • +1 for this suggestion.

    I would also like to see that when showing a data frame in the ticket view, also ticket ID would be sent to the data frame URL. This would allow the remote server to make an API call, fetch ticket's custom details and act appropriately.

    posted by Ville M

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