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Edit contents of ticket updates

04c903ae65b90d79de29cf5006f3b466?rating=pg&size=52&default=mm
suggested by Tamas N
9

Editing ticket updates posted by users would be nice and really helpful. Especially with Public Discussion, where sensitive informations like phone numbers or e-mail addresses could be accidentally posted if the user put these data in their e-mail signature.

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Comments (1)

  • +3

    Sometimes customers send in data which really shouldn't be in tickets, such as card numbers and CVV digits. The only way to remove is delete the ticket, not ideal... or edit the database, also not ideal.

    The ability to edit the message to remove it (or even clear up massive long signatures, or badly formatted HTML messages) would be useful.

    (Even the ability to remove silly attachments like background images in HTML messages and 15 file signatures that some people insist on.)

    2dc63dcb16eaaf239d823efcf737470f?rating=pg&size=52&default=mm
    posted by Matt M

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