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Ticket Tracking

2dc63dcb16eaaf239d823efcf737470f?rating=pg&size=52&default=mm
suggested by Matt M
1

It would be nice for HTML formatted messages to be able to track their views.

Although some turn off images, if they have them on, it loads the image which triggers a view which would show in the ticket data.

Same for the portal or API that if the ticket is called it is considered view and the staff member can see that.

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