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Bulk Update

2dc63dcb16eaaf239d823efcf737470f?rating=pg&size=52&default=mm
suggested by Matt M
2

It would be nice if there was the ability to select multiple tickets from a filter list and then reply to all.

Using variables in the reply like "Hi {{contact.name}}" so that each contact gets a personised update but the message is sent from the correct/default name and brand email as per the group/department it is in.

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