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Ticket preview

suggested by Unknown User

When viewing the ticket list, it could add to efficiency if we were able to preview the ticket content by hovering over it. This can be used to identify what the ticket (or last response) is about, whether we can take certain actions on it directly from the ticket list (like mark it as resolved, mark it as spam etc).

It's a small tweak that is both easy to implement (a few lines of javascript) and, in our point of view, quite useful.

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