We would like to include agents' direct phone number into the signatures that we currently add to outgoing tickets for certain departments (like the sales people). However, this is currently not possible to do with Sirportly, simply because the agents have no phone number property.
One simple way of allowing this is to add a field, phone number, to all agents. However, a more flexible approach would be to allow to create custom fields on agents, which can be labeled as users desire. For instance: We would like to add a phone number, but perhaps someone else would like to add a Skype ID, and so on. Using custom fields, Sirportly would give the user the flexibility to select for themselves what information should be possible to insert into signatures using variables.
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