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Please add conditions regarding phone tickets

D06d7b76bca5209cd9a95a049c84120b?rating=pg&size=52&default=mm
suggested by John H
2

We would like to be able to operate macros and filters in relations to "Phone Tickets". However... There currently are no conditions to match against if a ticket's origin was "Telephone".

We would like to ask to add the following conditions:
Source -> Source Type: Telephone (or Telephone Call)
Contact -> Contact's Phone Number

This would greatly help us!

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