Would be fine having the ability to set HTML presentation as default for all new tickets / emails we receive.
It will improve the communications for many sectors (creative, print, photography, etc.) as many of the e-mail we receive includes small pieces of content such as images, graphics and many others.
In my case it is a key feature that could prevent me to make click every time I need to see the full content of the e-mail with website changes, graphic or picture aditions, etc.
Particullary I think this change shouldn't be very difficult to include, but I know that for security reasons, this kind of emails are now show in an isolated window. What about having the same content in a hidden div for example? And a simple switch to show it up (as a midterm fix could also work properly).
That's all by now,
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