Right now when you want to send a message towards the contact person of the ticket you fill out your message in the top message box. When you press send you send the message to the contact person.
When you want to send a private note you have to check the box underneath the message box.
Is it a possibility to have this private note checked as a standard? Or another option, when you press send, a screen will pop up with the message "are you sure you want to send this message?"
This way we will cover up the problem that private message are send to the contact person.
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