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Forward emails into SirPortly

2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
suggested by Pavel U
4

In regards to http://sirportly.com/blog/forward-e-mails-into-your-helpdesk I think this feature is simply amazing. For how many personal emails I get it's crazy and would definitely help. HOWEVER, I use gmail.com for my personal email, and there's no option to forward as attachment.
 
PLEASE find a way to do it differently :)
 

Complete We've implemented this suggestion!

Comments (5)

  • Hi Pavel,
     
    Google might not have a forward as attachment but thunderbird does. Have you tried this feature using thunderbird or any other email client? Just a thought ...

    Ee741d80a32faecd772664c870228583?rating=pg&size=52&default=mm
    posted by Khaled -
  •  Yeah I know... but I'm so used to gmail interface that I simply refuse to use any "app" for email. I'm sure there are many like me :) I'm just thinking there might be another option to make it work besides sending it as an attachment. Some tag we can add upon forwarding, that sirportly would recognize.

    2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
    posted by Pavel U
  • Definite +1 from here...
     
    I've run into this issue a few times myself... and ended up just copying and pasting into a private note, so that at least it is visible within Sirportly...
     
    I use Gmail interface exclusively (multiple GApps accounts with different client's, + my own GApp account) - and it would not be manageable to me to move away from that just for this feature - but would love to see a way of doing it with normal forwarding.

    1d9fe99edcab38b6c4049df5b2e65057?rating=pg&size=52&default=mm
    posted by Daniel L
  • +1 
     
    A workaround for Gmail.
     
    Next to the Reply button is a dropdown which has the "Show Original" link. Click this. Copy the entire contents into notepad or text editor and save it as email.eml
     
    Then attach this to a Gmail message and send it to Sirportly.
     
    Woudl be nice if there was just a forward as attachment option though.

    Bbeb9815d2c7e67ae29c7c15465bbcfe?rating=pg&size=52&default=mm
    posted by Andy G
  • I think      Email Tags     will solve this.

    2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
    posted by Pavel U