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Email Tags

2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
suggested by Pavel U
14

Hi
 
Have you guys seen https://www.helpscout.net/why-helpscout/email-integration/
 
This would be AWESOME to have in SirPortly, where we can to things like adding private notes, assigning to staff etc right from email. Sick!
And do also offer forwarding feature - not as attachment :) 
 
Please lets make this happen, this will totally rock.

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Comments (10)

  • If no one else finds this functionality useful, I would be willing to pay aTech to built an addon for me that does this.

    2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
    posted by Pavel U
  • +1

    Bbeb9815d2c7e67ae29c7c15465bbcfe?rating=pg&size=52&default=mm
    posted by Andy G
  • Wow, that looks great! I would definitely love to see this in Sirportly.

    43535555a26ae0a9aacc5c6af1d79794?rating=pg&size=52&default=mm
    posted by Edward D
  • That looks fantastic, +1 from us! 

    35b5b88f3213425398ecf72ff90f143e?rating=pg&size=52&default=mm
    posted by Mark B
  • We've been evaluating HelpScout, and looked at their "commands in email" feature.
    It seems a bit clunky but I suppose it would be difficult to invent a better implementation that works for all email clients?
     
    We did like their Traffic Cop idea, which can stop two agents sending replies - unless the second agent really wants to.
    Can Sirportly do something similar with Macros?

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Should suffice.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • At the moment Sirportly will not block any replies sent by staff, but we do let you know that another member of staff is viewing your ticket and if they are typing or not. We also automatically update the ticket page if a reply is posted while you're viewing it.
     
    Unless one staff is replying by email, and another in support desk.

    2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
    posted by Pavel U
  • Good point Pavel - do you think something like Traffic Cop would be worth voting for?

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Good point Pavel - do you think something like Traffic Cop would be worth voting for?
     
    Yes, definitely...

    2914141ddc740a3abcd499aee7c3be4d?rating=pg&size=52&default=mm
    posted by Pavel U
  • Staff Comment

    We've added email tag support to updates! Find out more at https://blog.sirportly.com/ticket-tags/

    4598b5c897faa697faecaed23df28278?rating=pg&size=52&default=mm
    posted by Adam W

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