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Raise tickets in bulk

suggested by Edward D

Would it be possible to add some kind of feature for raising the same ticket in bulk with multiple contacts?
Ideally I'd like to see some kind of mail-merge type functions where I can provide a list of contacts (either by selecting them in the web UI or by uploading a list of e-mail addresses) and then do a basic mail merge sort of process so that I can raise the same ticket with multiple clients, but drop their details in with variable substitution.

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Comments (1)

  • You could do this quickly yourself with the API and a Macro. We raise duplicate tickets all the time for different contacts. We use the API to send the users email address and execute a macro.

    posted by Andy G

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