I'm looking for a feature that I know exists on Zendesk (which I use for a client of ours).
It is "Merge contacts"
- Mr. Customer mails us from email@example.com
- He then replies from his iPhone which used firstname.lastname@example.org
- And switches to his private computer where he has defaulted to email@example.com
It gets worse when Mr. Customer files separate tickets from separate addresses.
We will need to "merge' all these into one Contact to properly support Mr. Customer.
This feature exists in the Sirportly API (http://sirportly.com/docs/api-specification/contacts/merge-contacts) but it is not available in the Sirportly applications (I checked with support).
Please make Merge contacts available in Sirportly. This is a dealbreaker for us.
Complete We've implemented this suggestion!