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Hierarchical support for responses

suggested by Eirik H

We currently have 50+ responses, which means that we have to scroll the list when picking one. It would be really nice to see hierarchical support (tree menu) here, so that we can logically group responses. I asked about this via email some time last year, and it "was coming soon". Is this still planned?

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Comments (2)

  • +1,000,000
    Desperately needed!

    posted by Andy G
  • Presumably the new setup for Responses will separate "canned responses" from Signatures and Auto-responses.
    It would be preferable if the latter two were only visible where they are used, and not in the Tickets.

    posted by George G

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