I think I discussed this with Charlie in private once, but I thought I'd post it here anyway for people to see and comment on - currently if you have over 100 replies in a ticket, you get a message saying "Warning: This ticket has x updates. A maximum of 100 will be loaded." and only the last 100 replies are displayed.
Whilst this is great for keeping pages small and reducing loading times, it would be nice to have the replies for such long tickets paginated, so that you display x updates per page (preferably configurable) and then you can click back through the pages to view older replies.
You could also implement an infinite scrolling system with older updates dynamically loaded, but I'd like to have the option to switch between the two methods as infinite scrolling just annoys me ;)
Complete We've implemented this suggestion!