Currently you can have an assignee and a department for a given ticket, but I'd like to see some additional options here to involve other staff members in a ticket without assigning it to them.
This way I can remain as the ticket assignee whilst pulling other staff into the ticket in order to give their input or complete specific actions and they don't have to remember to assign the ticket back to me.
This also means that you can then be working on several different things with more than one member of staff in the same ticket at the same time without them having to be in the same department.
A supplier of ours used to have this sort of functionality in their ticketing system (Request Tracker, but I'm not sure if it was a custom extension) and it was great for getting specific people to do individual tasks as needed. A nice part of their system was that you could "ping" members of staff if you wanted to check for an update etc. and they would get a notification plus it would be logged in the ticket.
To make the workflow involved with this as smooth and fast as possible, I'd love to see this combined with: https://community.atechmedia.com/topic/136-markup-in-tickets/ so that I can use whatever special markup in a reply to add/remove/ping members of staff.
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