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Checklist behaviour

Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
suggested by George G
4

A Checklist can be set so it has to be completed in order or not.
 
Many of our Checklists do not need to be completed in order.
However, the way in which the Text for each Item appears is only suitable for an ordered Checklist.
It would be better if the Text was visible for all Items.
 
The Text could start to the right of the Item Name. In many cases, one line of text would suffice, hence taking up less height.
 
We would also find it useful to be able to remove a Checklist from a ticket.
 
When creating a new Item, the Text box says "Markdown is supported" - what does that mean?

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Comments (6)

  • An expand/collapse feature would be nice for displaying the checklist on a ticket.
     
    When collapsed, it might show the last item completed.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • It should be possible to restrict the operation of removing a checklist from a ticket.
     
    i.e. it should be one of the selectable permissions on the tickets interface for each user.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Will checklist functionality be improved in V3?
    There are 3 separate topics that have discussed this, including this one.
     
    I'm keen on being able to remove a checklist from a ticket.
     
    Any chance that could be done sooner (sounds simple)?

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • I see that the API says I can remove a checklist with a POST request.
     
    There seem to be many tools out there that can be used to send an HTTP request.
     
    Is there a preferred/recommended tool that I could use?

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • I use the POSTMAN app for chrome: https://chrome.google.com/webstore/detail/postman-rest-client-packa/fhbjgbiflinjbdggehcddcbncdddomop?utm_source=chrome-ntp-launcher
     
    Very easy to use with the Sirportly API.

    posted by Unknown User
  • Thanks Rob, I'll have a try.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G

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