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Formatting in post

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suggested by George G
28

We often send emails containing lists, and use bold or colour to highlight items for urgent attention.
 
It would be extremely useful to be able to do this in posts.
 
Hence I suggest that at least some of the formatting options available here in forum posts be made available in a similar collapsible toolbar in the ticket window.

We're on it We're working on this right now! Keep an eye on our blog for updates.

Comments (16)

  • All we really need is to apply bold and text colour.
    Numbered/bulleted lists would also be useful.
     
    I would prefer it to be done with a simple formatting bar, not with Markdown.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Also agree that this would be really useful.
     
    What are the arguments for not including some basic HTML formatting? I would guess that most email clients will render HTML more easily than markdown?
     
    Vote for some basic HTML styling like: bold, italics, lists, links.

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    posted by Fergus M
  • Our staff are used to the formatting in Outlook, and we don't really want them spending time on learning something else. I suspect the same may be true for people who are used to other email clients.
     
    Can we have some details of how a WYSIWIG markdown editor would work with posts?

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • Any idea how many people use emails that are text-only? I'm not aware of any that are and feel a certain IE6 attitude towards it - don't support them and push them to use a better email client!
     
    However, perhaps security-wise etc there might be something I'm missing.

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    posted by Fergus M
  • There may be security issues if you allow your email client to download images that come from a remote server.
    However we are not causing the risk by sending HTML.
     
    I like Jack's idea of a cut-down version of markdown that would not confuse those who receive the "plain text" email.
     
    Ideally I'd like -
    lists
    and coloured text (not available in markdown?)
    as well as bold, italic, h1, h2, and hyperlinks.
    For our purposes, numbered lists would be most useful.

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • I hope all our help desk users are humans - if not, we are in trouble!

    Fa60b6b33476c87eaa98a9d1400a99d2?rating=pg&size=52&default=mm
    posted by George G
  • We would really love to see some basic formatting allowed -- just bold, italics and hyperlinks would really do it. The formatting would need to be available on canned responses, too.
     
    Any idea if this is in the queue and when it might come about?
     
    Sadly, some people on my team feel this is a deal breaker if no formatting options are available.

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    posted by Wilson W
  • Ah, then enviable task of explaining to a developer that what the customer wants is the most important thing!

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    posted by Fergus M
  • Just allowing markdown would be enough of a start for us-- no WYSIWYG required!

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    posted by Wilson W
  • +1 on markdown if no other solution is forthcoming.

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    posted by George G
  • +1 on markdown if nothing better for me too.

    posted by Unknown User
  • I've just got hold of Sirportly and would love to see this feature too. I looked at many helpdesk solutions and discarded quite a few because they didn't have any formatting options. I selected and implemented Sirportly because of its functionality and price point, but without formatting in posts it was a near thing. Adding formatting to posts would bring a feature that many of its well known competitors offer.

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    posted by David T
  • We would love to see markdown.

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    posted by Bert P
  • +1 on markdown

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    posted by Tamas N
  • +1, format stripping is the bane of our life, this really needs to be addressed and promptly

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    posted by Scott T
  • This really needs to be allowed in templates too.

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    posted by Matt M

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