Macros are very flexible, but only allow internal emails to the assigned user or assigned team.
When a staff response is overdue, we would find it very useful if an email could be sent to a specific user.
I think this can be done if we re-assign the ticket to a team that only contains that user, but we don't want to re-assign.
Is there a way to achieve this?
If not, could the Macro features be extended to include the ability to email a specific user?
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