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Name parsing

7574bce6ab3f492fcae9030e3f27d3b2?rating=pg&size=52&default=mm
suggested by Pavel U
7

A lot of times when people email us, in the ticket view instead of their name we see "firstname.lastname@domain.com", so I manually need to go into each user and change their name to "Firstname Lastname". Would be great if SirPortly can parse email and update names to "Firstname Lastname" automatically.

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Comments (2)

  • +1 this seems pretty important... the edge cases where the presented name is "XYZ Rainbow Support" or whatever can be handled manually.

    posted by Unknown User
  • Do you guys get a lot of messages like this then?
     
    We definitely do :) and it's pain to manage.

    7574bce6ab3f492fcae9030e3f27d3b2?rating=pg&size=52&default=mm
    posted by Pavel U

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