You have a customer that has submitted tickets to Sirportly in the past. You've been able to help him, he's quite happy. His latest ticket got detected as Spam for some reason.
What will happen next?
You'll loose the customer!
Why? Because Sirportly feels that if a message is spam, it should auto-add the sender to the spam blacklist! Which means that every mail that customer ever sends you again, will end up in the spam queue. The mail's won't even be analysed. The match the blacklist => they end up int the spam queue.
I feel this is really really bad.
There are a few ways to fix this:
1) Don't auto add anyone to the spam blacklist. EVER.
2) If not 1, please make it an option to disable auto-adding.
3) If not 2, don't do spam checks if the sender is "real" (has at least one non-spam ticket in sirportly)
4) If not 3, allow me to add a spam rule that says "if know contact, it's not spam"
5) See 1, really.
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