I'm starting to make significant use of timers for ensuring things happen when they should - or at least don't get forgotten about.
An issue I've come across is the lack of ability to define public holidays in schedules - perhaps we need a new "calendars" category?
At the moment if I want to allow, say, two working days for a customer response before prompting staff to get in touch, sending an automatic email, etc., I have found that these timers continue to run over holidays (tomorrow being a case in point). I would really like the option to skip over these non-working days.
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