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Sirportly suggestions.

This is the place for you to post all your suggestions for Sirportly as well as vote on existing suggestions to bump them up the list. Below is a list of the most popular suggestions right now.

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Moderation of forums

It be great to moderate the forums. All new postes should be in draft or review mode. It will avoid spammer posts.

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Change default 'watch' behaviour

Hi,   When agent A replies to a ticket, he forever and always becomes a watcher of that ticket.   Is there a way to disable this? Ideally, I'd like 0 auto-watching features. When I want to...

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Please add the additional contact into the CC list when send external email in a macro

We would like to have additional/other contact to be included in the CC list when send external email in a macros.    Reason being we would like to have the email subject customized, so the...

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Support center: view tickets customer is CCd on

customer A submits a ticket, and puts B in Cc. B is added by SirPortly as extra contact, and B gets all the replies.   However, the ticket only shows up in A's support center, not in B's support...

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Determining how you can differentiate between a sent and non sent post

Hi,   Within the tickets you have the option to post a reply which can be posted and sent using the pre-defined email address(es) or to post without sending the update via email. Is there a way of...

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Extend Ticket Reference Scheme

I'd like to see an option to include a sequentially incrementing number (basically an autoincrement DB column value for the ticket).   One of the drawbacks of the current scheme is that it's not...

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Better integration with CodebaseHQ

Hello!   Is it possible to make a 'better' integration with Codebase? Following two things would help us:   1. Escalation to more than one Codebase projects. -> Now we can export the Sirportly...

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Comment on ticket via mail

Is it possible to comment (private and/or public) on tickets via e-mail instead of switching to the Sirportly ticketing interface? This would be helpful if someone is away from a computer and...

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Custom buttons like Post and Post & return to list

Can we modify the functions of the Post and Post & return to list buttons or create buttons like these of our own. I would like to have the possibility to add macro's to these buttons.

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Define watch settings

Would it be possible to let the admins define the watch settings of tickets/lists? At the moment every user receives notifications from updates within every ticket that he or she has posted a reply...

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Sending an email to an external email via Macro

Would be great if we could within Macros send ticket or email update to a third party. For example, if we wanted to add a card to a trello (which we use for feature and ideas) board through their...

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Download counter

Hi,   a counter for file downloads would be really cool and useful.    

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Move pages to different folders in Knowledge Bases

Once I create a page in a specific folder, I am unable to move it to a new folder (I can only 'reorder' the page in an existing folder).    In the attached, I cannot move "Test 2" into...

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Individual notification

Macros are very flexible, but only allow internal emails to the assigned user or assigned team.   When a staff response is overdue, we would find it very useful if an email could be sent to a...

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Separate domain for Twitter pages

It would be nice to be able to specify a separate domain for the Twitter pages used to host tweets that exceed the 140 character limit, instead of just using the staff URL.

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Ability to track time + closer integration with CodebaseHQ

It would be great to be able to log time against tickets.   It would also be great to link certain client emails to certain projects in CodebaseHQ.   e.g. "joe.bloggs@gmail.com" belongs...

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E-mail routing tweaks

I recently gave out a short version of one of our e-mail addresses for a potential customer to contact, but forgot that I hadn't added it to the e-mail routing options in Sirportly and so their...

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Pinging other staff members

Currently you can have an assignee and a department for a given ticket, but I'd like to see some additional options here to involve other staff members in a ticket without assigning it to...

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Draft Replies

Draft/Staged replies to tickets will enable all sorts of scenarios:   Agent X could write something and then ask management to check because client is VIP tagged Agent Lazy could want to go home...

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Live/dynamic filters

I'd love to see the ability to filter tickets dynamically in Sirportly without having to create filters in the admin section first.   Sometimes I just want to look at tickets in a particular...

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Improvements for 'reply by email' and account setups

We recently ported one of our projects from HelpScout to Sirportly, however the one downside to Sirportly right now is how the setup / config of support personnel replying to customers through the...

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Automatically remove content after signature

When clients reply to the tickets from Sirportly we end up with an ever increasing copy of the previous thread. Is it possible to set a character string where the emails can be cut off or use...

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Make it easier to create a ticket in the appropriate department

When you create a new ticket, the departments are in alphabetical order in the dropdown box. In our case, that means the least used department is at the top of the list. It would be useful to be...

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Copy attachments to Codebase

We have a macro available in Sirportly "Create Ticket in Codebase" It means we can quickly and easily create a ticket in the 3rd party system (codebase) which is where the developers do their...

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Integration Options with defined by brand

Integration Options with defined by brand